Frequently Asked Questions

General Questions

How do I get your sales flier each month?

Fill out this form and you will get on our mailing list to get our sales e-flyer every month. 

I am a new customer, where can I get more information?

Please see this page.

I'm not sure how to order, how do I do it?

Please see this page.

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Delivery Questions

Do you deliver in my area?

Check the delivery schedule for dates and areas we currently deliver to.  If you don’t see your location on our list contact us, we’re always adding new areas to our schedule.

I see you deliver in my area, where would I pick up my order?

If you don’t already have someone in mind for your hostess home, contact us and we’ll match you up to someone nearby.

What is a hostess home?

Our hostess homes are customers who allow other customers to pick up their orders at the home of the hostess. 

How do I become a hostess home?

In order to become a hostess home, you would need to contact our office in order for us to determine your exact delivery minimum.  Once the delivery minimum is determined and met, the delivery would then come to your house.  We leave the final decision whether or not to keep the hostess home permanent up to our driver based on ease of delivery and location.  There is a one time set-up fee of $15.

Do you charge a delivery fee?

We do not charge a delivery fee; however, there is an order processing fee on each order of $5. 

What is an order minimum?

Our order minimum is $50, this applies to every order. 

What is a delivery minimum?

Each hostess home has a different minimum based upon their location.  The total of all of the orders going to the hostess home should meet this amount. 

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Online Ordering Questions

Can I place my order online?

Yes, you can place an order online by visiting this page.

How do I place my order online?

For detailed instructions go to this page.

Why are there so many deadlines? And what do they all mean?

The first deadline is the date that we prefer you have your order in by. Placing your order early enough allows us time to make sure we have what you need in stock!  You can place your order before this date, but we can't take orders before the previous month closes. (This date is generally listed in the e-flyer or on the deadlines page)

The internet deadline is the latest you can place your order on our website.  If you try to place your order after this date, the software may not accept your order.

And finally, the last date is the absolute latest we can take your order for processing.  After this time, we start processing the paperwork and getting the process started for packing your orders.

 I can't find an item on the website and I know you carry it.  How can I put it in my order?

Just write us a note in the comments section when checking out, we'll see what you want and add it on if we carry it.

  How do I order cases of things? I can't find the number!

Just order the individual item and add the number of items in the case.  For example, if you wanted a case of FRZ140C12, search for FRZ140, and add 12 to your cart.

It says I have to be approved, what does this mean?

In order to make sure you go into our system properly, we verify your hostess home, run and address.  If you are a new customer, fill out the form at www.quailcovefarms.com/5.html in addition to signing up for an account to make sure you get placed properly.  Currently, we do not do any UPS or mail order online and the online ordering site is for our delivery customers only. 

 My chicken prices aren’t right!

Chicken is ordered by the tray, we don’t know how much each tray will weigh until your order is packed.  The price you see is the per pound price.  You actual price will be on the invoice you get with your order.  If your order only contains chicken and is not over $50 you can either adjust your chicken until it is over $50 and put a note with the actual amount you want or you can phone in your small order by calling 877-822-9900.

I’m not sure how this item is supposed to be entered.

Chicken is entered by the tray with the exception of Leg Quarters; Bulk items and cheese are entered by the pound; Sweet potatoes are entered by the pound; Potatoes, Onions and Carrots are entered by the number of bags you want.

Can add on online?

No.  At this time we can only take add-ons over the phone.  If you have an order in your account already and another one gets placed online, this will generate another order with another $5 fee.

How can I reorder an order I placed online before?

Just log in to your account, go to your account history and select the order you would like to order again.  Then scroll down to the bottom of the page and click on "Order This Again."  You should then be taken to your shopping cart with your items added for you!  You can then edit your cart to meet your needs!

If you are unsure of anything or have a question or comment, place it in the comments field when you check out.

 

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Product Questions

Why is there an allergy alert on my item?

The handling of the dry goods that we package is not done in an allergen free facility, but every effort is made to prevent cross contamination from one product to another. All of our packaging is performed by hand and never on mechanized filler lines where bagging machines can have residue left in the system. The packaging area is cleaned in between each product and all utensils are changed.

A product that was in your sales flyer last month wasn't in there this month; does that mean you don't carry it anymore??

No, products in our sales flyers are items that we wish to feature that month, we carry more than five times the number of items in the sales flyer.  You can see a listing by browsing our online ordering system.

Do you carry Sucanat with honey?

Yes and No.  We carry Savannah Gold Honey Crystals, some other companies sell this product as "Sucanat with Honey."  Savannah Gold has the rich taste of real honey with the convenience of a free flowing crystal form. 

What Does Organic Mean?

Organic foods are grown without synthetic fertilizers, pesticides, or herbicides. Organic foods are not genetically modified. Organic foods are grown in soil that is nurtured, not treated, which means that top soil, groundwater, rivers, lakes, streams, watersheds, fish, wildlife, and people are not compromised. Healthy foods grow in healthy soil. You can often taste the organic difference!

What Does Natural Mean?

The definition of natural varies from company to company. Our definition of natural foods is products that do not have artificial colors or flavors, or if they do, they have a minimal amount.

How should I store my grains?

For information on grain storage please click here.

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